Privacy Policy

Information We Collect

When you interact with our drawing fundamentals platform, we gather various types of information to tailor your learning experience and to enhance our services.

Personal Information

We collect data you provide directly when you create an account or get in touch with us. This includes your name, email address, phone number, and any messages you send through our contact forms. When you enroll in our drawing courses, we also collect details about your artistic background and learning goals.

Usage Data

We automatically gather information about how you use our site and learning platform. This covers pages visited, time spent in different sections, drawing exercises completed, and technical details like your IP address, browser type, and device information.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to improve your browsing experience, remember preferences, and assess site performance. You can control cookie settings in your browser preferences.

• Essential cookies for site functionality
• Analytics cookies to understand how users interact
• Preference cookies to retain your settings
• Marketing cookies to deliver relevant content

How We Use Your Information

Your personal information helps us provide high-quality educational content and keep our drawing platform functioning smoothly. We are committed to using your data responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor your progress across skill levels, and tailor learning recommendations based on your interests and abilities. This personalization supports creating more effective learning paths for building your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, provide important course updates, and offer technical assistance when needed. We may also send periodic newsletters about new drawing techniques, featured artworks, or platform improvements if you’ve opted in to our communications.

Platform Improvement

Usage data helps us determine which drawing exercises are most helpful, identify areas where learners struggle, and develop new content to address common learning challenges. This analysis is conducted in aggregate form to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain circumstances, we may use or disclose your information to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We work with trusted third-party service providers who help us operate our platform, process payments, send emails, and provide customer support. These providers have access only to information necessary for their specific services and are contractually bound to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If FrameHarborCrest becomes involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify you via email and provide information about any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by applicable laws, a court order, or governmental requests. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal information, and we will comply unless we have legitimate grounds to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You’ll continue to receive essential communications about your account and course enrollment.

Cookie Management

Most web browsers let you manage cookies through their settings. You can choose to accept all cookies, reject certain types, or receive prompts before cookies are stored. Blocking essential cookies may affect website functionality.

Data Security and Retention

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, fulfill legal obligations, or resolve disputes. Account details are typically kept for about three years after account closure, while course progress data may be retained for up to seven years for educational record purposes.

International Transfers

While our main operations are in Canada, some service providers may process data abroad. We ensure adequate protection through contractual safeguards and adherence to applicable privacy laws for international transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in compliance with applicable privacy laws.

For users under 18 years old, we require parental consent before collecting personal information. Parents or guardians may review their child’s information, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to examine any personal information we’ve collected from their child, request deletion, and limit further collection or use of their child’s data. We provide clear mechanisms for parents to exercise these rights.

If you believe we’ve unintentionally collected information from a child under 18 without proper parental consent, please contact us promptly so we can address it.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by email or via prominent notices on our website.

Minor updates may be posted without individual notification, so we encourage you to review this policy regularly. The "Last Updated" date at the top indicates when the most recent changes were made.

Your continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.